Field Service Management
Warranty and post warranty support of a large installed base of equipment poses challenges to manpower deployment, spares movement and tracking, warranty and AMC management etc.
Assign, Deploy, Track
Territory assignment and re-assignments, Ticket logging, Call scheduling, Warranty and AMC management, Call handling, complaint and resolution database management. Link issues to resolution, watch for repeat failures.
Run health checks, attend to breakdown calls, as per contract.
Maximize asset utilization with spare parts tracking
Spare parts stocking and management, stock transfer between warehouses, billing. Delivery challans.
Billing – to dealers, to customers; integration with SAP for masters, transactions.