Clicky

Field service management on web and mobile

Large installed base of equipment to service? Manage calls, spares inventory, warranty, contracts over a large geography- multiple tiers and territories.

Field Service Management

 

Warranty and post warranty support of a large installed base of equipment poses challenges to manpower deployment, spares movement and tracking, warranty and AMC management etc.

We provide proven solution to managing the most complex field service management scenario with hundreds of technicians using mobile apps to register their presence on sites across large and remote geographies.

Assign, Deploy, Track

Territory assignment and re-assignments, Ticket logging, Call scheduling, Warranty and AMC management, Call handling, complaint and resolution database management. Link issues to resolution, watch for repeat failures.

Run health checks, attend to breakdown calls, as per contract.

Maximize asset utilization with spare parts tracking

Spare parts stocking and management, stock transfer between warehouses, billing. Delivery challans.

Billing – to dealers, to customers; integration with SAP for masters, transactions.

 

Comprehensive customer relationship management for business