Managing spares inventory for service delivery channel

Spares inventory for service delivery Availability of spare parts on demand can make the difference between a happy and an angry customer. Unavailability can also lead to multiple visits by the repair technician. Spares are valuable assets and must be

GPS enabled service management

Running GPS enabled service operations Imagine peak summer and yourself as the head of customer service of a brand of air-conditioners. Your resources are strained- your team has fanned out in all parts of the city- attending to calls for

Mobile workforce management : use cases

How our clients perform mobile workforce management Most of our clients have teams that work in remote. It is not unusual for the teams stay mostly out of the office and communicate only sporadically. They perform crucial customer facing functions:

Field service management- technician deployment

Some field service management issues we have tried to solve Technician deployment for field service The first task in field service management are logging and assigning call to a technician, ensuring he is informed and able to attend to the

Hiring sales people: experiences on startup journey

Hiring Sales people for a start-up (us!) Over the last 6-8 months, ever since the sales position in the company fell vacant, we are trying to hire sales people. We need different profiles- we need some to do tele-calling, some

Comprehensive customer relationship management for business